Refund policy
Return and Refund Policy
We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or refund in accordance with the terms below and applicable consumer protection laws.
Returns
Customers may request a return within 14 days of receiving their order, where applicable by law.
To be eligible for a return, the product must generally be unused, unopened, and in its original packaging. Certain products may not be eligible for return due to health, hygiene, safety, or other legal restrictions.
To request a return, please contact us with your order number, reason for the return, and relevant photos if applicable. We will provide instructions on how to proceed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with photos of the product and packaging. We will review the issue and, where appropriate, offer a replacement or refund.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, the customer is generally responsible for the cost of return shipping.
Refunds
Once an approved return is received and inspected, we will process the refund to the original payment method. The time it takes for the refund to appear in your account may depend on your payment provider or bank.
Where required by applicable law, eligible customers will receive a refund of the applicable standard outbound shipping cost. Additional premium or express shipping charges may not be refundable unless required by law.
Cancellations
Where permitted by applicable law, customers may request cancellation of an order before it has been shipped. Once an order has been shipped, the customer may need to follow the applicable return procedure.
Exceptions
Some products may be excluded from returns where permitted by law, including products that are opened or unsealed and cannot be returned for health, hygiene, or safety reasons.
EU/EEA Customers
If you are located in the European Union or European Economic Area, you may have additional statutory consumer rights, including a 14-day withdrawal period, subject to applicable legal exceptions.
Nothing in this policy limits any mandatory consumer rights provided by applicable law.
How to Request a Return or Refund
Please contact us through the contact information provided on our website and include your order number and details of your request. We will respond with the next steps.
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